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Meet Mercantile Bank's new virtual financial assistant. Get answers to your most important financial questions - quickly and conveniently, by text or voice - in the same channels you use everyday.
Need your routing number? The nearest atm? Branch hours? MercMoney has you covered.
Always know where you stand with your checking, savings, and other account balances
Review your income and expenses. Manage budgets and plan for the future with savings goals.
Try asking MercMoney any of the following questions. If you're using Amazon Alexa be sure to say "Alexa, open MercMoney" and if you're using Google home be sure to say "OK Google, talk to MercMoney".
What 's my routing number?
Where's the nearest branch?
What time does Mercantile Bank close?
Your security is central to us, and is an integral part of all of our services, no matter what device you use to access your accounts.
You can ask MercMoney general questions about finance and banking, such as "What is principal?" or "Where is the nearest Mercantile Bank branch?" as well as specific questions about your account, such as: "What's my account balance?", "List my recent transactions", or "How much do I have left in my grocery budget this month?"
It's accessible whenever you need it, through SMS, Google Home, or Alexa. Get answers to your banking and account questions and better manage your financial life with just a few taps on your phone or a voice command.
You can access MercMoney any time! As long as you have an online banking account with Mercantile Bank, simply sign into your account using any of the chatbot channels (SMS, Alexa, Google Home) and you're good to go. That's the beauty of the bot.
Text "Start" to 48131 and then click the link sent to your phone. After you connect and log into your Mercantile Bank account, you can start chatting with MercMoney.
The MercMoney Chatbot is purely responsive and only engages with you when prompted. To delete the history of your interaction with MercMoney, simply delete the conversation from your SMS application.
To chat with MercMoney on Alexa, open your Amazon Alexa app on your phone and search for "MercMoney" in your skills section. Click "Enable" and it will guide you through activating the skill. Then say, "Alexa, open MercMoney."
To delete the MercMoney Skill from Alexa, open your Alexa app on your phone and click the menu bar in the upper left corner. Click Skills, then click "Your Skills" in the upper right corner, and then click MercMoney. Once you've reached the MercMoney skill, click "Disable Skill".
To communicate with Alexa Support, click the menu bar in the upper left corner in the Alexa app on your phone. Then click 'Help & Feedback' and scroll down until you see the 'Contact Us' section. From there, you can email or call customer service.
To talk to MercMoney on Google Home, simply say "Google, talk to MercMoney" to your Google Home device. On your first time, you'll have to connect your Mercantile Bank account.
Since Google doesn't enable or download their voice Actions, you don't need to do anything to deactivate the Action.
After opening the Google Home app on your phone, click the menu bar in the upper left corner, and select the 'Help' button.
You can ask MercMoney all sorts of questions about your money, including account balances, spending, savings, budgets, recent transactions and more. You can use this list to help get you started:
"What's my account balance?"
"What's my latest transaction?"
"Transactions for groceries"
"What's my net worth?"
"What was my income last month?"
"How's my spending?"
"What did I spend on restaurants last month?"
"How's my shopping budget?"
"What can I spend on groceries?"
"Where is the nearest ATM?"
"How far is the nearest branch?"
"What's my routing number?"
"What's a money order"
"How does a home refinancing loan work"
We take the security of your personal and financial information very seriously. Your accounts through MercMoney are connected with your standard login credentials, and all of your information is safely encrypted with 256-bit SSL. Our servers meet the security requirements of the most demanding organizations in the world. This applies for SMS, Alexa, and Google Home. See below to learn more about Terms and Privacy for each channel.
The MercMoney Chatbot is a way to connect with your MercMoney account and access information through new channels of communication in addition to your online account. If you're already an Mercantile Bank customer with a MercMoney account, it's as simple as logging into your account through the Chatbot. If you aren't a MercMoney user yet, just click the MercMoney tab within Online Banking to get started!
All of your information is encrypted to the highest levels demanded by world leading organizations such as Amazon. Our servers meet the security requirements of the most demanding organizations in the world. Only you can connect your accounts through your secure MercMoney login.
To ensure it's you, we require that you log in to your online or mobile account before you can get started using MercMoney Chatbot. You can also set up a PIN for additional security.
To prevent someone from taking over your account, it is important to use strong passwords, and ensure that those are not stored online, or where they could be accessed by other people. Avoid writing it down and leaving it where others might find it! If you're using a voice product to check on account details, you can set up a PIN for additional security. If you suspect your account has been compromised, please contact Mercantile Bank immediately.
Absolutely not. The MercMoney Chatbot does not allow you or anyone else to transfer money into or out of accounts, or to make any kind of payments.
MercMoney does not have access to contact information for any of your friends on Facebook or your Google contacts. MercMoney does not share any of your financial information or Chatbot activity on social networks.
A third party such as Google or Amazon could anonymously store your conversations. However, they do not have access to your financial accounts or your login information.
When you connect your bank or other financial account, we encrypt and store that information so your account stays connected. However, the data is stored anonymously and securely, and we don't have access to it.
In the same way that text banking works, the messaging app can see numbers that are given during the conversation. If you ask how much you spent on groceries last week, the messaging app will be able to see that number, but it will not have access to your financial accounts or any transaction details.
Please contact email@example.com or call at 800.123.4567 and we will cancel your service.
To read up on Security, Privacy, Safety, and FAQs about Alexa, click the menu bar in the upper left corner in the Alexa app on your phone. Select 'Help & Feedback', followed by 'Legal & Compliance', and select the field you'd like to learn more about from the list.
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Please note that by using this link, you will be leaving Mercantile Bank's (the 'Bank') web site. The Bank takes no responsibility and makes no warranties, either expressed or implied, for any of the services, products or information available via this outside web site. The Bank is not responsible for and does not monitor the content, performance, policies (including any privacy policies) or administration of this outside web site, which are the sole responsibility of their creators and do not represent, explicitly or implicitly, positions, policies or opinions of the Bank, its affiliates, its employees or its Board of Directors.
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