Mobile Wallets are quickly becoming a more accepted and convenient method of payment for consumers wanting to use their mobile devices (smartphones, tablets, wearable devices, etc.) for purchases. Mercantile has partnered with multiple industry-leading Mobile Wallet providers bringing flexibility in choosing an option that best fits you. Mercantile cardholders can use Apple Pay, Google Pay, Samsung Pay, and PayPal to make purchases at a growing list of retailers and online merchants. At Mercantile, you can rely on us to offer the best Mobile Wallet solutions to meet your personal needs.
Why Would I use a Mobile Wallet?
Mobile wallets offer increased security. They're safer than carrying a credit card or cash in your wallet, because information stored in mobile wallets is encrypted, so the details of your credit card, for instance, aren't accessible to others. When mobile wallets transmit data to make payments, they never transmit your actual account numbers. Instead, they use encrypted payment codes. And your phone can't be opened without your fingerprint or a personal identification number, so getting to your data is much tougher than opening up your wallet.
Mobile Wallet FAQs
If you replace or update your device, your Mercantile Bank debit or credit card(s) will not be transferred automatically. You will need to set up or download the Wallet again and re-add your cards on the new device.
If your device is ever lost or stolen, you can suspend or lock the Wallet, or call Mercantile Bank using the number found on the back of your card to suspend your cards. You can continue to make purchases using your physical card even when the Wallet has been locked or suspended.
If your card has been lost or stolen, call us immediately.
Purchases made with your Mercantile Bank credit and/or debit cards have protection for any unauthorized card transactions. This means that you will not pay for any unauthorized transactions as long as they are reported promptly. Certain limitations apply. Please see your cardholder agreement for complete details.
You can add multiple Mercantile credit and/or debit cards into the Wallet on multiple devices.
You will need to add the card to the Wallet as if it were new.
If you have more questions regarding Mercantile Bank products, please call 1.800.453.8700 during normal business hours.
If you have more questions regarding any of the Wallet applications, please visit:
*The terms and account agreement that govern your Mercantile Bank Card do not change when you add your Mercantile Card to a mobile wallet (The Wallet). The Wallet simply provides another way for you to make purchases with the Mercantile Card. Any applicable interest, fees, and charges that apply to your Mercantile Card will also apply when you use the Wallet to access your Mercantile Card. Mercantile Bank does not charge you any additional fees for adding your Mercantile Card to the Wallet or using your Mercantile Card in the Wallet. The Wallet provider and other third parties such as wireless companies or data service providers may charge you fees.
Mercantile Bank is not the provider of the Wallet, and we are not responsible for providing the Wallet service to you. We are only responsible for supplying information securely to the Wallet provider to allow usage of the Mercantile Card in the Wallet. We are not responsible for any failure of the Wallet or the inability to use the Wallet for any transaction. We are not responsible for the performance or non-performance of the Wallet provider or any other third parties regarding any agreement you enter into with the Wallet provider or associated third‐party relationships that may impact your use of the Wallet.
If you have any questions, disputes, or complaints about the Wallet, contact the Wallet provider using the information given to you by the provider. If your question, dispute, or complaint is about your Mercantile Card, then contact us at: 1-800-453-8700.