Safety & SecurityCOVID-19 Readiness
Mercantile’s Response to COVID-19 and Our Commitment to You
03/16/2020 UPDATE: For the safety of our customers and employees, beginning Wednesday, March 18, we will close all branch lobbies, but WILL REMAIN OPEN FOR BUSINESS via our drive-thrus and by appointment.
03/13/2020: As the novel coronavirus (COVID-19) continues to spread in the U.S. and across the globe, I want to take a moment to let you know what Mercantile Bank of Michigan is doing to respond to this situation.
First and foremost, Mercantile’s number one priority is the safety and well-being of our employees, customers, families, and the communities in which we live and work.
We’ve assembled a cross-disciplinary team to monitor COVID-19 and to put measures in place to help ensure both the safety of our people and a high level of service for our customers.
We are assessing the situation daily, remaining vigilant, and following the recommendations from the World Health Organization (WHO), U.S. Centers for Disease Control and Prevention (CDC) and local authorities.
We continue to develop, update and share guidance with our employees so they are fully informed on how to protect themselves, their families and their customers against transmission of the virus.
Please be assured that while we remain focused on the health and safety of our employees and those around us, we also are focused on continued service to our customers. We have taken steps to make sure we can continue to deliver the level of quality, excellence and timeliness you are accustomed to from us during these unique circumstances.
We offer numerous online or mobile services that lend themselves to such an occasion. We encourage you to use or get set up for online and mobile banking. This affords you the ability to review account balances, move money between accounts, pay bills, and make remote deposits. In addition, several of our locations are equipped with virtual teller machines enabling you to transact your banking needs with a live person on the screen.
As we navigate through this evolving situation together, I want to reaffirm Mercantile’s mission of providing you value in a highly professional and personalized manner while maintaining the safety of our employees and customers.
Online and Mobile Banking
Online Banking and Bill Pay
SMS Text Mobile Banking
Send text messages to 226563.
No charge for this service if you are already a Mercantile Internet Banking customer*
You must enable Text Banking within Internet Banking before you can use this service.
Text 226563 with one of these commands:
- Text BAL to view balances for all eligible accounts
- Text HIST for recent transactions
- Text TRANSFER to transfer money between Mercantile Accounts
- Text STOP to opt out
- Text HELP for the customer service number
email contact us: [email protected]