Pick your dedicated banker within online banking, and Let's Chat!
View a list of accounts you can open online
Conveniently send invoices, accept payments, and track customer payments from within online banking
MercForce® is the next generation of workforce management-payroll, HR, benefits, and time-integrated in a single world-class tool.
At Mercantile Bank, you'll experience the personalized service that's made us a premier choice for all sorts of home loans.
With pre-qualification, our experienced Mortgage Lenders will help you decide which mortgage loan is best for you.
Mercantile Bank is a member of the Federal Deposit Insurance Corporation (FDIC). Under regulatory definitions, Mercantile is “Well Capitalized”, the highest level attainable.
We are devoted to ensuring that all businesses within the communities we serve are fairly considered when we contract for services.
You have questions? We have answers.
With questions regarding Online Banking, Bill Pay, Mobile Deposit, MercMoney®, MercMobile®, Merc Personal Payments and Payroll please give us a call at 800.453.8700.
The "Contact Us" form located at the top of every page on our website, sends an email to the bank and is intended for general questions. The "Messages" link, located in the left menu in Online Banking and only available when you are logged into Mercantile Online Banking, is secure and specific to you and your account. Because you are logged into your account while using the "Messages" feature, you do not need to provide personal information such as your name or account number. The "Messages" link is a more personalized feature designed to save you time and provide an extra level of security to your online inquiries.
Each page within online banking will also contain "tips" at the top of the page that contain information regarding that particular page.
Within MercMoney®, there will be a question mark icon in the top right of the menu bar . The questions will change according to the section you are in.
You can also check out our MercMoney® FAQs
A substitute check is a paper copy of the front and back of the original check printed in accordance with very specific standards.
For more information on Check 21, visit the Federal Reserve Board's web site, or contact any of our banking offices.
Make sure you have allowed pop-ups for our site. It is likely that the pop-up box is being blocked by a pop-up blocker or a toolbar pop-up blocker. You can disable the pop-up blocker or add our site as an allowed site.
The Tracking ID is a unique identifier of each transaction on our system and provides you a way to easily reference a transaction and communicate with our support staff. Please use Tracking IDs in any communication to us.
If you want to send us a message regarding that transaction, you can choose "Transaction Inquiry."
The Activity Center contains all transactions initiated via online banking, but does not include transactions made via other means, like ATM or debit/credit card transactions. This page also shows the status of each electronic transaction as it moves from a drafted status to approved, then processed.
In contrast, the Account Details page is a record of processed and cleared transactions against your account from all sources, not just online banking. Additionally, account history does not include transactions that have been drafted/approved/canceled via online banking, but only those that have already cleared or will clear your account the next processing day.
The default amount of history displayed for a selected account is 50 items. This default amount, by number of items or number of historical days, can be changed for each account in the Account Preferences page.
Yes, you can change the display order by navigating to Settings > Account Preferences and entering your preferred account display order. Lower order numbers will be displayed before higher order numbers within each group of accounts (i.e. checking, savings, loan, etc.).
If you miss the alert call, our alert system will leave a message on voice mail. If you believe you did not receive a phone call, please check your message mailbox in the Messages section of the left menu to confirm receipt. If there is not an alert in the secure mailbox, confirm that the alert is enabled. If you still believe you did not receive an alert, please contact us.
Note: Email, phone, and text message alerts are a convenience and should not be used to manage critical account details or appointments, as they are not 100% reliable delivery channels. If triggered, secure messages within the online banking system are very reliable, as they are sent within the online banking system.
You can view the following accounts online:
Yes, you have the ability to change your password. The new password must be 8 to 20 characters in length, must contain at least 1 alphabetic character and 1 number and may not contain spaces.
We strongly recommend that you create passwords that contain special characters. What are Special Characters? Special characters are any of the symbols that appear on the keyboard. You typically have to hold down the 'shift key' when using Special Characters. (Examples of Special Characters: ! @ # $ % ^ & * ( )) The password is case sensitive. The system will remember 10 previously used passwords. Personal account holders can go to Settings, and then Security Preferences.
Retail Customers can complete our Online Enrollment or visit any of our branch locations. Business customers must visit one of our branch locations.
Online banking is FREE to view account balances and history. Contact us regarding fees for additional services.
Please note that by using this link, you will be leaving Mercantile Bank's (the 'Bank') web site. The Bank takes no responsibility and makes no warranties, either expressed or implied, for any of the services, products or information available via this outside web site. The Bank is not responsible for and does not monitor the content, performance, policies (including any privacy policies) or administration of this outside web site, which are the sole responsibility of their creators and do not represent, explicitly or implicitly, positions, policies or opinions of the Bank, its affiliates, its employees or its Board of Directors.
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